Following the statement made by the Prime Minister on Monday 23rd March 2020 due to the increasing seriousness of the Coronavirus Covid-19 crisis currently facing the UK, and in line with additional advice from our governing body, The Royal College of Veterinary Surgeons we are now providing only urgent and emergency veterinary treatments for patients.
These measures are being implemented to comply with the social distancing rules laid out by the government and are necessary to protect our clients, our team and all our loved ones and to help our wonderful NHS and other critical workers at this terrible time. We were saddened therefore that with immediate effect from Monday 23rd March 2020 we would be postponing non-urgent work carried out by the practice. These services included routine spays and castrates, adult booster vaccinations, non-emergency dentistry, and weight clinics. We are now extending this to include primary vaccinations and are happy to provide advice on how to keep your pet safe. These measures will reviewed as new information becomes available.
Our commitment to animal welfare remains paramount and we are offering video and telephone consultations with our vets and veterinary nurses, and where necessary examining ill or injured animals, to ensure we help you to give your pets the very best of care at this difficult time.
We appreciate that this is a very difficult time and we are taking the following additional measures to keep you, your pets and our team safe:
- If your pet needs treatment please contact us by telephone both during and outside normal working hours – one of our veterinary surgeons can perform a telephone or video consultation and assess if your pet needs to be examined.
- Video consultations will be carried out using Zoom or Skype, both of which can be downloaded onto smart phones and computers
- If you are asked to bring your pet to the surgery, please remain in your car and telephone us to let us know you are here.
- Please keep your telephone free during the time you are at the practice as the vet may need to telephone you to ask further questions or to discuss treatment options.
- As clients will no longer be admitted to the practice building one of our team members will come out to the car park to collect your pet.
- When our team member comes outside:
- If you have a DOG swap the lead over to the one we supply
- If you have a CAT, RABBIT OR SMALL DOG please ensure they are securely fastened in a ‘cat’ basket and set the basket outside the car and close the car’s doors and windows. Please do not put towels or blankets in the box. Please use a disposable material where possible
- Please try to stay 2 metres away from all people at all times
- The team member will take your pet inside will ask you to wait in your vehicle
- The team member will then examine your pet and return them to you. Again as a 2 metre distance should be kept where possible
- The team member will leave the medication by your vehicle
- Please telephone the reception to pay for the treatment and arrange any necessary follow-up appointments
- Please ensure you follow the hygiene recommendations made by the UK government on your return home; such as washing your hands thoroughly with soap and water for a minimum of 20 seconds
- If you are currently self-isolating because you or someone in your household is suspected as having coronavirus and your pet requires to be examined at the practice DO NOT COME TO THE PRACTICE. Please tell our team as we have measures in place to deal with this situation.
- If your pet is on long-term medication please do not ask for more than the usual amount to be dispensed, as this could lead to similar situations seen with food stock-piling.
We appreciate that these changes are very different from the service that you have come to expect from our practice and are really sad that they have become necessary, however it is important that we all do our absolute utmost to protect human health, whilst still looking after our much loved animal companions at this very difficult time. We would ask you to co-operate with us as we adjust to this new and very different way of working and we would again reassure you that Coronavirus (Covid-19) is a human disease and The World Organisation for Animal Health have stated that “There is no evidence that dogs play a role in the spread of this human disease or that they become sick”.
As this rapidly moving situation unfolds we will endeavour to keep you updated with any changes which become necessary. Above all else please stay safe.
Diane and all the team.